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Tips to Plan and Prepare for Outsourcing IT Support to an MSP for 2023

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Outsourcing IT Support to an MSP

With changing times we have to make several choices in our professional life to keep up with the trends and to take our business to the next level. To go for an MSP or continue internally managing your IT infrastructure with an in-house team is one such talking point as of late.

Outsourcing IT support to an MSP can provide you with many business advantages besides cost benefits, such as keeping you up-to-date with the latest technological trends, freeing up your in-house team to focus on your core business objectives, reducing the quantity of workforce you need, continuous remote network monitoring 24×7, etc. The advantages are undeniably many. Regardless, since every business is different so making up your mind as to whether or not it is best for you to outsource IT services to an MSP can take some thought.

Once you decide it’s in the best interest of your business that you opt for an MSP in the end after assessing your requirements and spotting the things your business is lacking in terms of IT operations, you would have to determine what operations you want to assign to the MSP. And then for a smooth transition from an in-house to an outsourced Managed service model, you would need to consider several factors to ensure it is a successful transition process. Given below are some suggestions to help you effectively plan for outsourcing IT support to an MSP:

Your Goals for 2023

Clearly define and understand your business goals before you choose an MSP for your IT solutions. You would need to dwell a little on how and where the MSP fits in to help you achieve these goals. Some common goals for a company would be – better profits, better productivity, higher security, and evolving your company to reach greater lengths and surpass your competition.

Engagement of Senior Management

Never leave the job of overseeing the outsourcing transition process to a junior employee but you must actively indulge in it along with senior members of your company because after all this is a very important matter and the process of implementation of MSP’s solutions must be overseen by at least a member from top management in some good capacity so there are no later problems.

Value-Focused Approach

The MSP being cost-efficient does not have to mean the cheapest but rather it should be the one that offers the best managed services for the minimum possible prices. You should always keep value or quality in top consideration. When comparing the service providers if an MSP happens to offer the same quality at alesser price comparatively, then it is great. The best combination of price AND quality should be at the forefront of your decision-making.

Determine the Kind of Outsourced MSP Solution you Would Prefer

You must decide if you want to:

  • Offshore: Offshore Outsourcing means outsourcing IT to an MSP in a foreign company. This can have its advantages and disadvantages. A particular advantage if you go for an MSP that is based in a country where the currency exchange rates are lesser than yours, it can give a boost to your financial savings.
  • Onshore Outsourcing: Onshore implies outsourcing IT support to a domestic company in your own region which has benefits like access to onsite support, and better communication, among others.
  • The Type of online Cloud Solution – Make the most suitable choice of model for your business on whether it should be infrastructure as a service (for virtual resources), platform as a service (offers you an online platform), or software as a service (for app hosting).

Consider your Expenses

It is one of the very significant reasons why businesses go for an MSP. If it is costing you a lot of money to keep and maintain your hardware resources and in-house staff, then it is better that you go for a Managed Service Provider. MSP charges flat rates on a monthly or annual basis and you would not have to spend on maintaining or replacing hardware resources, hiring more employees, performing updates, or any other thing, so no added expenses other than the MSP’s payment.

Aim to Surpass your Competition in 2023

Competition is very stiff in the IT market and one of your goals must be to finally overtake your competition in 2023. Hiring an MSP would be a great help in this regard. By handling your technology infrastructure it will make a big difference to your business processes on the whole, as a result, you will be saving a lot of time, money, and resources.


An MSP will make it easier for you to comply with the legal perimeters and standards that need to be followed for example HIPAA, PSI DSS, etc.

Specialized Security

Cyber threats are on the rise and an MSP provides a specialized devoted cybersecurity team to your company, ensuring your business work in a safer environment.

Dedicated IT Team

You would want a dedicated team of experts for your IT infrastructure in 2023 so that your in-house staff can work on the core business tasks with increased productivity, leading to a rise in your profits and client base, alongside better care taken of your IT needs and requirements by the MSP’s dedicated experts, giving you peace of mind.

Does Experience Matter

An MSP with an ample experience in the industry would be best to go for in general but you can also hire a relatively newer MSP if their expertise and skills are too good to ignore.

Closing Thoughts

In the current challenging business environment, it is only the smartest thing to hire a Managed Service Provider since handling all the IT operations with your in-house staff can be too hectic. You would have to invest your trust in the MSP. You would also have to convince your staff to cooperate with the MSP’s experts when you finally decide to outsource IT support. If you frequently have to call IT experts for break-fix solutions then it is time to leave that behind. The MSP can prove to be a much more effective solution, and more cost-friendly too. It will handle your all-around IT infrastructure, including Cloud, Cyber-security, disaster management, and help desk support, among other things. At Synergy IT, we offer the best Managed IT Services in the region. With experience that spans 3 decades in the IT and Software industry, we identify our client’s necessities and deliver the services suited to their specific requirements and preferences. You can Call us anytime any day for a free consultation regarding your IT needs.

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